Terms of Service

These Terms of Service apply to purchases made through www.cooci.se, operated by Cooci Sweden AB.

By placing an order through our website, you agree to these Terms of Service.

1. Company information

Cooci Sweden AB
Organisation number: 559459-4656
Email: info@cooci.se
Website: www.cooci.se

2. Products

We aim to provide accurate descriptions, images and information about our products.

Please note that colours may appear slightly different depending on the screen or device used.

Product availability may change without notice.

3. Prices and payment

Prices displayed on our website include VAT where applicable, unless otherwise stated.

Any shipping costs are shown during checkout before the purchase is completed.

Payment is processed securely through the payment methods available at checkout.

4. Orders

Once your order has been placed, you will receive an order confirmation by email.

We reserve the right to cancel an order if, for example:

• a product is unavailable

• an incorrect price has been displayed

• payment cannot be completed

• we suspect fraudulent or unauthorised activity

If an order is cancelled after payment has been made, the amount paid will be refunded.

5. Delivery

Orders are shipped to the delivery address provided by the customer.

Estimated delivery times shown on the website are estimates and may be affected by circumstances outside our control.

For deliveries outside the European Union, customs duties, import taxes and other local charges may apply. Unless otherwise stated, these are the responsibility of the customer.

6. Returns and right of withdrawal

Consumers may have a statutory right of withdrawal when purchasing online.

Information regarding returns, refunds and the right of withdrawal can be found in our Return & Refund Policy, available on our website.

7. Faulty products and complaints

If a product is faulty or does not correspond to what was ordered, please contact info@cooci.se with your order number and a description of the issue.

Complaints are handled in accordance with applicable Swedish consumer legislation.

Nothing in these Terms limits any mandatory consumer rights.

8. Product use

Products must be used in accordance with the instructions and safety information supplied with the product.

Cooci is not responsible for damage caused by misuse, incorrect handling or use contrary to the supplied instructions.

9. Apple AirTag

Cooci products may be designed to accommodate an Apple AirTag.

Apple AirTag is not included unless expressly stated otherwise.

Apple and AirTag are trademarks of Apple Inc. Cooci Sweden AB is not affiliated with, endorsed by or sponsored by Apple Inc.

The functionality, availability and performance of Apple AirTag and Apple's Find My network are controlled by Apple and are outside Cooci Sweden AB's control.

10. Intellectual property

The content of this website, including text, images, graphics, branding and product designs, belongs to Cooci Sweden AB or is used with permission.

Content may not be reproduced or used commercially without prior written permission.

11. Personal data

Personal data is processed in accordance with our Privacy Policy, available on our website.

12. Limitation of liability

Nothing in these Terms excludes or limits liability where such limitation would be prohibited under mandatory consumer law.

Cooci Sweden AB is not responsible for indirect losses arising from circumstances outside our reasonable control.

13. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to your purchase are those published on the website at the time your order is placed.

14. Governing law and disputes

These Terms are governed by Swedish law.

If a dispute cannot be resolved directly with us, Swedish consumers may refer the matter to Allmänna reklamationsnämnden (ARN).

Consumers within the EU may also have access to other applicable consumer dispute resolution mechanisms.

Contact

For questions regarding these Terms or your order, please contact:

Cooci Sweden AB
info@cooci.se