Privacy policy
Last updated: August 31, 2026
Cooci Sweden AB operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cooci is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use, make a purchase from, or otherwise communicate with us through the Services.
For the purpose of applicable data protection laws, Cooci Sweden AB is the data controller for the personal information described in this Privacy Policy, except where otherwise stated.
## Personal Information We Collect
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details, including your name, email address, telephone number, billing address and shipping address.
- Order and transaction information, including products purchased, returns, exchanges, cancellations and payment confirmations.
- Payment-related information processed through our payment providers.
- Account information, where applicable, including account preferences and settings.
- Communications with us, including information you provide when contacting customer service.
- Device and technical information, including IP address, browser type, device type and other technical identifiers.
- Usage information, including how you interact with and navigate our website.
- Marketing preferences and information about how you interact with our marketing communications and advertisements.
## How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, subscribe to communications, contact us or otherwise provide information to us.
- Automatically when you use our website, including through cookies and similar technologies.
- From Shopify and other service providers that support our website and business.
- From payment providers, shipping providers, marketing partners and other third parties where permitted by law.
## How We Use Your Personal Information
We may use your personal information for the following purposes:
### Providing our Services
We use personal information to:
- process and fulfil orders;
- process payments;
- arrange shipping and delivery;
- manage returns, exchanges, refunds and complaints;
- communicate with you about your order;
- manage customer accounts where applicable;
- provide customer service.
### Marketing and Advertising
Where permitted by law, we may use your personal information to:
- send marketing and promotional communications;
- show advertisements for Cooci products;
- measure the effectiveness of marketing campaigns;
- personalise advertising based on interactions with our website.
Where consent is required, we will rely on your consent.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails.
### Security and Fraud Prevention
We may use personal information to:
- detect and prevent fraud or unauthorised transactions;
- protect our website, customers and business;
- investigate suspicious or unlawful activity.
### Legal and Regulatory Purposes
We may process personal information where necessary to:
- comply with legal obligations;
- respond to lawful requests from authorities;
- establish, exercise or defend legal claims;
- comply with accounting, tax and consumer protection requirements.
## Legal Bases for Processing
If you are located in the European Economic Area or the United Kingdom, we process your personal information on one or more of the following legal bases:
- Performance of a contract, for example when processing and delivering your order.
- Compliance with a legal obligation.
- Our legitimate interests, where those interests are not overridden by your rights and interests.
- Your consent, where consent is required.
Where we rely on consent, you may withdraw your consent at any time.
## How We Share Personal Information
We may share personal information with third parties where necessary to operate our business and provide the Services, including:
- Shopify;
- payment processors;
- shipping and logistics providers;
- IT and cloud service providers;
- customer service providers;
- analytics providers;
- marketing and advertising providers;
- professional advisers such as accountants, lawyers and auditors;
- public authorities where required by law.
We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring or sale of the business.
We do not sell personal information in the ordinary meaning of selling personal data for money.
## Shopify
Our online store is hosted by Shopify.
Shopify processes personal information in connection with your use of our store and may process information in countries outside your country of residence.
Shopify may also process certain information independently in accordance with its own privacy practices.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.
## Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
- operate the website;
- remember preferences;
- analyse website usage;
- improve performance;
- support marketing and advertising.
Where required by law, non-essential cookies will only be used with your consent.
You may manage your cookie preferences through the cookie settings available on our website.
## International Transfers
Some of our service providers, including Shopify, may process personal information outside the European Economic Area or the United Kingdom.
Where personal information is transferred to a country that has not been recognised as providing an adequate level of data protection, we will rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, where required.
## Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:
- fulfil orders;
- provide customer service;
- comply with accounting and tax requirements;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements.
Retention periods may vary depending on the type of information and the legal requirements that apply.
## Security
We use appropriate technical and organisational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Please do not send sensitive information to us through unsecured communication channels.
## Children's Privacy
Our website is intended for adults purchasing products and is not intended to collect personal information directly from children.
Although Cooci products are designed for children, purchases and interactions with our website should be made by a parent, guardian or other adult.
We do not knowingly collect personal information directly from children.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete the information.
## Your Rights
Depending on where you live, you may have rights regarding your personal information.
If you are located in the European Economic Area or the United Kingdom, these may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing;
- object to certain processing;
- receive certain personal information in a portable format;
- withdraw consent where processing is based on consent.
These rights are subject to applicable legal limitations and exceptions.
To exercise your rights, please contact us using the contact details below.
We may need to verify your identity before completing your request.
## Marketing Preferences
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing communications.
Even if you unsubscribe from marketing, we may still contact you regarding your orders, account, customer service matters or other non-marketing communications.
## Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
## Complaints
If you have concerns about how we process your personal information, please contact us first using the details below.
If you are located in Sweden, you also have the right to lodge a complaint with:
Integritetsskyddsmyndigheten (IMY) www.imy.se
If you are located elsewhere within the European Economic Area, you may contact your local data protection supervisory authority.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.
The latest version will always be published on this website together with the date it was last updated.
## Contact
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data protection rights, please contact:
Cooci Sweden AB
Organisation number: 559459-4656
Sibyllegatan 23
114 42 Stockholm
Sweden
Email: info@cooci.se
Phone: +46 70 388 39 99
Cooci Sweden AB is the data controller for the personal information covered by this Privacy Policy.