Shipping Policy

At Cooci, we aim to process and ship your order as quickly and securely as possible.

Shipping destinations

We ship to selected destinations within Europe and internationally.

Available shipping destinations and shipping costs are shown at checkout.

If your country is not available at checkout, please contact us at info@cooci.se and we will let you know whether delivery can be arranged.

Processing time

Orders are normally processed and packed within 1–2 business days after the order is placed.

Once your order has been shipped, you will receive a shipping confirmation by email.

Delivery times

Estimated delivery times depend on the destination and shipping method selected.

Typical delivery times are:

• Sweden: approximately 1–3 business days

• EU destinations: approximately 2–7 business days

• International destinations outside the EU: approximately 3–10 business days

Delivery times are estimates and may be affected by customs clearance, local postal services, public holidays or other circumstances outside our control.

Shipping costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, you will receive a tracking number or tracking link by email once your order has been shipped.

Customs, VAT and import charges

For deliveries within the European Union, applicable VAT is normally included in the price shown at checkout.

For deliveries outside the European Union, the recipient may be required to pay local VAT, customs duties, import charges or handling fees upon delivery.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Cooci Sweden AB is not responsible for delays caused by customs authorities.

Incorrect or incomplete delivery information

Please make sure that your delivery address is complete and correct before placing your order.

If a package cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply.

Delivery issues

If your order appears to be delayed, damaged or lost, please contact us at:

info@cooci.se

Please include your order number so that we can assist you as quickly as possible.

Cooci Sweden AB