Refund policy

Introduction
At Cooci Sweden AB, we want to ensure that you are completely satisfied with your purchase. In compliance with Swedish consumer protection laws, we offer a 14-day return and refund policy for all items purchased from our online store. Please read through the details of our policy below.

Right to Return
Under Swedish law, you have the right to return your purchase within 14 days from the date you receive the goods. 

How to Exercise Your Right to Return

  1. Contact Us: If you wish to return an item, please contact us within 14 days of receiving your order. You can reach our customer service team at info@coocie.se
  2. Return Form: We will send you a return form to fill out and include with your return package. Please provide your order number, contact information, and details of the items you wish to return.
  3. Return Shipping: Once you’ve received the return instructions, you are responsible for the cost of returning the item unless the item is defective or the return is a result of our error.
  4. Return Address: Send the item(s) back to Cooci Sweden AB at the following address:
    Sibyllegatan 79, 114 43 Stockholm, Sweden

Conditions for Returns
To qualify for a refund or exchange, items must meet the following conditions:

  • Be in new, unused condition and in their original packaging (where applicable).
  • Be free of any damage or signs of use.
  • All tags and labels must be intact.
  • Any accessories or promotional items included in the original order should also be returned (if applicable).

Refund Process
Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take up to 14 days for the refund to be processed and show on your account, depending on your bank or payment provider.

Exemptions to the Return Policy
Some products may be exempt from our 14-day return policy, including:

  • Personalized or custom-made items.
  • Sealed goods that are not suitable for return once opened (e.g., hygiene products, certain electronics, etc.).

Defective or Damaged Goods
If you receive a defective or damaged item, please contact us within 14 days of receiving the product. We will offer a replacement or refund depending on the issue. Shipping costs for returning faulty items will be covered by us.

Consumer Protection Rights
This return policy does not affect your statutory rights under Swedish consumer protection laws. If you are unsure about your rights, we encourage you to visit the Swedish Consumer Agency's website for more information.

Contact Information
If you have any questions or need assistance with your return, please contact us at:
Email: [your email]
Phone: [your phone number]
Website: [your website]

Thank you for shopping at [Your Store Name]. We appreciate your business and are here to help if you have any questions or concerns about your purchase!