Return & Refund Policy

We want you to feel confident when shopping with Cooci. If something isn’t right, please contact us and we’ll be happy to help.

Returns & 14-Day Right of Withdrawal

You have the right to withdraw from your purchase within 14 days from the day after you receive your order.

To start a return, please contact us at info@cooci.se and include your order number.

Once you have notified us that you wish to return your order, the product should be sent back within 14 days.

The customer is responsible for the return shipping cost when exercising the right of withdrawal.

Please return the product securely packaged. You may inspect the product in the same way you would in a physical store, but if it has been handled more than necessary and this has reduced its value, we may make a reasonable deduction from the refund.

Any accessories, extra straps or promotional items included with the purchase should also be returned.

Please do not send a return without contacting us first.

Refunds

Once we have received your return, or you have provided proof that it has been sent back, we will process your refund in accordance with applicable consumer law.

The refund will be made using the same payment method used for the original purchase.

Original standard delivery costs are refunded when you exercise your statutory right of withdrawal. Any additional cost resulting from choosing a more expensive delivery option than our standard delivery is not refundable.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Faulty or Defective Products

If your Cooci watch is faulty, damaged or does not function as it should, please contact us at info@cooci.se with:

• your order number

• a short description of the issue

• photos or video where relevant

Faulty products are handled separately from ordinary returns.

Under applicable Swedish consumer law, consumers have the right to complain about an original defect for up to three years from the purchase.

If a valid complaint is accepted, Cooci will cover the necessary return shipping costs and will, depending on the circumstances, repair or replace the product or provide another remedy available under applicable consumer law.

Normal wear and tear, accidental damage or damage caused by incorrect use is not considered a manufacturing defect.

Exchanges

If you would like another colour or product, please contact us at info@cooci.se.

Depending on availability, we will let you know the easiest way to arrange the exchange.

Return Address

Please contact us before returning your order so that we can provide the correct return instructions and return address.

Contact

Cooci Sweden AB
Email: info@cooci.se
Website: www.cooci.se

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.